Privacy Policy
Last updated: October 2, 2026
About this policy
This Privacy Policy explains how Forestwood Construction (“Forestwood”, “we”, “us” or “our”) handles personal information received through forestwoodconstruction.ca and related project enquiries. It also describes how to contact us about your information. We handle personal information in accordance with applicable privacy law, including British Columbia’s Personal Information Protection Act where it applies.
Information you provide
When you contact us or request a quote, we collect the information you choose to provide. This may include your name, email address, telephone number, preferred contact time, project address, project requirements, timing and correspondence. Our quote form also accepts attachments, which may contain photographs, drawings and other project documents.
Please provide only information relevant to your enquiry. Avoid uploading financial account details, identification documents, access codes or unrelated personal information. If you share information about another person, make sure you have their permission or another lawful authority to do so.
For accessible bathroom enquiries, you may choose to describe practical mobility or access requirements. Detailed medical records are not needed for an initial enquiry.
Website and technical information
Website hosting, security and form systems may process technical information such as your IP address, browser type, device information, requested pages, dates and times, and error or security logs. Such information may be used to deliver the website, troubleshoot problems and protect against misuse.
Cookies or similar technologies may support website functionality and security. You can manage cookies through your browser settings, although restricting them may affect some features. Our planned analytics and advertising tools are described below. We obtain consent where required before using optional tracking technologies.
Analytics and advertising
We plan to use website analytics and the Meta Pixel to understand website activity and measure our advertising. We may also use Google Ads conversion tracking and remarketing if those services are enabled. The tools used may change as campaigns are introduced.
Depending on the tools and settings enabled, these services may receive information such as your IP address, browser and device details, cookie or other online identifiers, referring pages, pages visited, and interactions such as a quote-enquiry submission event. Analytics helps us understand traffic and improve the website. Advertising measurement helps us understand whether ads lead to enquiries.
If remarketing is enabled, third-party providers, including Meta and Google, may use cookies or device identifiers to show our ads on other websites or apps based on previous visits to this website. Providers may associate activity with other information they hold, subject to their own policies and your choices.
Our intended configuration does not send the text of your project enquiry, uploaded documents or sensitive accessibility information to advertising platforms. Contact-data matching, enhanced conversions or customer-list advertising would require a separate review of the information shared, notices and consent before activation.
Read Meta’s Privacy Policy and how Google uses information from sites that use its services. You can manage advertising preferences through Meta Ad Preferences and Google My Ad Center. These controls do not necessarily stop all website measurement or all advertisements. You can also restrict cookies through your browser and contact us about consent choices.
Optional tracking is subject to applicable consent requirements. We will provide the relevant choices when those tools are activated. Browsing the website or requesting a quote is not permission to share unrelated sensitive information for advertising.
How information is used
We use relevant personal information to:
- Respond to questions and quote requests.
- Understand project requirements and arrange follow-up conversations or site visits.
- Prepare estimates and coordinate work you request.
- Communicate about scope, scheduling, decisions and project progress.
- Maintain necessary business records, resolve concerns and meet legal obligations.
- Operate and protect our website and communications systems.
Submitting a project enquiry does not, by itself, subscribe you to promotional emails. If we offer marketing communications, we will obtain any required consent and provide a way to unsubscribe.
Consent and your choices
When you voluntarily provide information to request a response or service, we use it for that purpose as reasonably understood from the circumstances. We seek additional consent when required for a different purpose. Browsing this website does not amount to consent to unrelated uses of your information.
You may ask questions about our practices or withdraw consent, subject to legal or contractual restrictions and reasonable notice. We will explain any practical consequences, such as being unable to respond to an enquiry or arrange a requested service. Information may be retained or handled without consent where applicable law permits or requires it.
When information may be shared
We limit sharing to what is appropriate for the purpose. Relevant information may be provided to:
- Personnel and service providers supporting website hosting, forms, email, IT or business administration.
- Trades, consultants or other project participants when needed to assess or carry out the work you request.
- Professional advisers where needed for accounting, legal advice or resolving a dispute.
- Authorities or other parties where disclosure is required or permitted by law, such as responding to a valid legal demand or addressing an emergency involving safety.
We seek appropriate safeguards when a provider handles personal information on our behalf. A project enquiry does not authorize unrelated advertising use of your contact details or public use of your attachments.
Project photographs and documents
Photos and documents submitted for a quote are used to understand and discuss your project. Public use of identifiable project photographs or testimonials for our gallery or marketing requires separate permission or another lawful basis. Please remove unnecessary personal details from materials you send us.
Service providers and processing locations
Website, email and other service providers may process or store information outside British Columbia or Canada, depending on the services used. Information processed in another jurisdiction may be subject to that jurisdiction’s laws and lawful access by its authorities. Contact us for information about the providers and processing arrangements relevant to your enquiry.
Retention and protection
We retain personal information for as long as reasonably necessary for the identified purposes and applicable legal or business requirements, including project administration and resolving disputes. Where the law requires information to be kept so you can request access to it, we retain it for that period. When information is no longer required, we take steps to securely delete, destroy or anonymize it, subject to applicable requirements and backup cycles.
We use reasonable safeguards appropriate to the sensitivity of the information and limit access to people who need it for their responsibilities. No internet transmission or storage system can be guaranteed completely secure.
Access, correction and privacy concerns
You may request access to your personal information, ask for a correction or raise a concern by contacting us using the details below. Please describe your request without sending unnecessary sensitive information. We may need to verify your identity before providing access or making changes.
Requests are handled within the time limits and subject to the exceptions provided by applicable law. If we cannot fulfil all or part of a request, we will explain the reason as required. If your concern remains unresolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
Links to other websites
Our website may link to websites operated by others. Their privacy practices are governed by their own policies. Review those policies before providing personal information to them.
Updates to this policy
We may update this policy to reflect changes in our practices or legal requirements. We will revise the date shown on this page when an update is published. Material changes to the purposes for which information is used will be communicated, and additional consent obtained, where required.
Contact us about privacy
Please direct privacy questions and requests to the person responsible for privacy at Forestwood Construction using the contact details below. Include “Privacy request” in your email subject line.
Forestwood Construction
Email: info@forestwoodconstruction.ca
Phone: 604-373-0888
Mail: #402 – 3999 Henning Drive, Burnaby, BC V5C 6P9
